Frequently Asked Questions
HOW DO I PLACE AN ORDER WITH DDBG?
Through my CONTACT page on my website. If you do direct message me on my facebook page I will direct you to my email first so I can collect all the relevant information about your order and in turn make the whole ordering process easier on everyone! During busy periods there may be a few day wait on email responses as I will be busy in the kitchen!
HOW MUCH NOTICE DO I NEED?
I am currently booking 3-4 weeks in advance. I encourage you to book early in order to ensure that you get your preferred date. There are times I am able to work clients in so feel free to ask!!
HOW DO I STORE MY CAKE AFTER PICK UP/DELIVERY?
This will depend on the time of year but 95% of the time I will recommend the fridge. Charleston tends to be humid a lot of the year which causes buttercream cakes to sweat if they are left out too long. The fridge helps the cake hold its moisture as well. Once cut, an air tight container and refrigerated will ensure you get the most from your cake, you can also freeze it! It is recommended that cakes are not out of the fridge/travelling for more than 2 hours especially during summer!
DO YOU DO GLUTEN FREE OR VEGAN CAKES AND CUPCAKES?
I currently do not offer gluten free and or vegan cupcakes or cakes. There are some great allergy friendly bakers around Charleston that I can refer you to!
HOW MUCH DOES A CAKE NORMALLY AVERAGE?
Every single cake is unique therefore making it tough to set a price. All of our cakes are custom designed for your specific needs. Price is adjusted depending on complexity of the cake. All our work is customized to your specific request and made fresh to order. So please keep in mind the amount of time it takes to order ingredients for your flavors, mix, bake, fill, frost and decorate your cake. This is a tough job and is extremely time consuming! This is all factored into the price of your cake.
DO YOU DELIVER?
Yes! We deliver to anywhere in the Charleston area no matter what the event!
Delivery needs to be organized on your initial order enquiry with me as spots are limited each week for deliveries. Locations will be quoted on at the time of booking.
DO YOU OFFER WEDDING CAKE TASTING?
We do! We offer a dozen of our cupcakes with your choice of 2-3 flavors for $30. If approved and wanting to proceed, that payment goes towards the total order amount! Let's try some cake!
DO YOU REQUIRE A DEPOSIT?
We are a small, local business that aspires for nothing but the best quality in product. For that reason, a non-refundable deposit equal to $50.00 or 20% of your total order(whichever is greater) is due at the time of booking to hold the event date. The deposit secures the spot for your special day and the remaining balance is due two weeks prior to the date of the event or delivery.
*YOUR ORDER IS NOT CONFIRMED UNTIL A DEPOSIT IS MADE
No returns or exchanges - ALL SALES ARE FINAL.